Return Policy

All products listed under a particular category may not have the same return/replacement period.

Promotion may or may not follow this policy.

Return Period after Delivery is applicable if product received is Defective or damaged or not as described.

If you have received a damaged or defective product or if it is not as described, you can raise a replacement request on the Website/App/Mobile site within the applicable Returns Policy period. For all Electronics and Appliance's Category:- If any manufacturing defeats then you can replacewithin 3 days from the date of product received.

After 3 day if you any issue then you can refer our service warranty as mention in the product page.

Refund Payment: -It will be done only in 2 caseā€¦

  1. If customer cancel the product.
  2. If Kiksha.com is not able to fulfill the order

In a rare event of the replacement being defective/damaged or not as described on the product page, a full refund will be provided by the seller once they receive the product.

For products where installation is provided by Kiksha.com:

  1. Please do not open the product packaging by yourself. Kiksha.comauthorized personnel shall help in unboxing and installation of the product
  2. The return period for such products commences from the date of installation.

Returns Processing

If you're facing any issues with a product purchased on Kiksha.com, we shall help by verifying and trying to resolve your product issue as part of the return verification process. The Issue resolution steps may be shared with you as self-help, or with assistance over call or a Kiksha.com (or partner) personnel may visit your place. TheKiksha.com will arrange for a replacement if the issue has not been resolved.

Issue resolution steps will be available for products like mobiles, tablets, laptops, large appliances, electronics, home appliances, furniture etc.

In case the product is not in stock or has been permanently discontinued, the refund for the entire product or part(s) of the product will be provided by the Kiksha.com.

Returns Pick-Up

In case of returns where you would like item(s) to be picked up from a different address, the address can only be changed if pick-up service is available at the new address

During pick-up, your product will be checked for the following conditions

1Correct Product

IMEI/name/image/brand/serial number/article number/bar code should match and MRP tag should be undetached and clearly visible.

2Complete Product

All in-the-box accessories (like remote control, starter kits, instruction manuals, chargers, headphones, etc.), freebies and combos (if any) should be present.

3Unused Product

The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/warranty seals (wherever applicable). Before returning a Mobile/Laptop/Tablet, the device should be formatted and iCloud accounts should be unlocked for iOS devices.

4Undamaged Product

The product (including SIM trays/charging port/headphone port, back-panel etc.) should be undamaged and without any scratches, dents, tears or holes.

5Undamaged Packaging

Product's original packaging/box should be undamaged.

 

The field executive may refuse to accept the return if any of the above conditions are not met.